Privacy Policy
A legal disclaimer
Bulgarian Property Services
Website: www.bulgarianpropertyservices.com
Effective date: 16 October 2025
1) Who we are (Data Controller)
For the purposes of the EU/UK GDPR, the data controller is:
Nyama Problemi EOOD (trading as “Bulgarian Property Services”)
Registered No.: 104687571
Registered address: 23 Vaptsarov St., Palamartsa 7850, Bulgaria
Email: john@bulgarianpropertyservices.com
(preferred)
General enquiries: sales@bg.house
2) What this policy covers
This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you visit our website, contact us, purchase services, or otherwise interact with us.
3) Personal data we collect
We may collect the following categories of data:
Identity & contact data: name, email, phone, postal address, company details.
Property-related data: property address/coordinates, ownership and utility information you provide, service preferences, notes from inspections or works.
Transaction data: services purchased, order details, invoices, payments (processed via secure third-party providers—see Section 7).
Communications: emails, messages, call notes, support requests, and your marketing preferences.
Technical & usage data: IP address, device type, browser, pages visited, referring pages, time on site, and similar analytics data (via cookies/SDKs—see Section 9).
Media data (optional): photos, videos, scans, and documents you upload or provide for service delivery (e.g., inspections, 3D scans, drone footage).
Social/UGC data (optional): comments, reviews, testimonials, or messages submitted through our website or social channels.
We do not intentionally collect special category data. Please do not submit such data unless we explicitly request it for a lawful purpose.
4) How we obtain data
Directly from you: when you complete forms, request quotes, make a purchase, send emails, or call us.
Automatically: via cookies, pixels, and similar technologies when you use the website.
From third parties (where lawful): payment processors, identity verification/AML/KYC partners (if applicable), analytics and advertising partners, or publicly available sources (e.g., property registers) where permitted.
5) Why we use your data (purposes) & legal bases
We process your data only where we have a lawful basis, including:
Contract: to provide and manage requested services; process orders & payments; schedule visits; deliver reports.
Legitimate interests: to respond to enquiries, improve our site/services, prevent fraud/abuse, maintain records, and market related services to existing customers (you can opt out).
Consent: non-essential cookies/analytics/marketing; publishing testimonials or images where required; sending certain marketing communications. You can withdraw consent at any time.
Legal obligation: tax/accounting, regulatory requests, dispute handling.
6) How we use your data
Provide quotes, deliver property services, inspections, utility transfers, and ongoing maintenance.
Create and send contracts, invoices, and service updates.
Communicate with you (support, reminders, and service notices).
Improve our website, services, safety, and security.
Personalize content, measure performance, and (with consent where required) run analytics and advertising.
Meet our legal, tax, and compliance obligations.
7) Sharing your data
We share data only as needed for the purposes above, with appropriate safeguards:
Service providers / processors: hosting, IT, CRM, email, cloud storage, analytics, customer support, identity verification, and payment processing (e.g., bank/reputable processor).
Professional advisers: accountants, auditors, lawyers.
Operational partners: subcontractors/technicians needed to deliver property services (e.g., inspections, repairs).
Authorities: where required by law or to protect rights, property, or safety.
Business transfers: in the event of merger, acquisition, or asset sale (with notice where required).
We do not sell your personal data.
8) International transfers
Some providers may process data outside the EEA/UK (e.g., in the US/UK). Where this occurs, we use lawful transfer mechanisms such as the EU Standard Contractual Clauses (and UK Addendum where applicable) and assess providers’ security measures.
9) Cookies & similar technologies
We use essential cookies for site functionality and non-essential cookies (e.g., analytics, performance, and—if enabled—marketing/retargeting). Non-essential cookies are used only with your consent. You can change or withdraw consent at any time via our cookie banner or your browser settings. Blocking certain cookies may impact site performance.
11) Security
We apply technical and organizational measures to protect your data (access controls, encryption where appropriate, least-privilege policies, staff training, and vendor due diligence). However, no method of transmission or storage is 100% secure.
12) Your rights (EEA/UK)
Subject to conditions and local law, you have the right to:
Access your personal data.
Rectify inaccurate or incomplete data.
Erase data (“right to be forgotten”).
Restrict processing.
Object to processing based on legitimate interests or to direct marketing.
Data portability (receive data in a structured, commonly used format).
Withdraw consent at any time (where processing is based on consent).
To exercise these rights, contact privacy@bulgarianpropertyservices.com
. We may need to verify your identity.
Complaints
You can complain to your local supervisory authority. In Bulgaria, this is the Commission for Personal Data Protection (CPDP). We would appreciate the chance to address your concerns first.
13) Marketing communications
We may send service updates and, where lawful, marketing about related services. You can opt out at any time by using unsubscribe links or contacting us. We will still send essential service/transactional communications.
14) Children’s privacy
Our services are not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us to remove it.
15) Third-party links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies.
16) Automated decision-making
We do not use automated decision-making or profiling that produces legal or similarly significant effects on you. If this changes, we will update this policy and explain your rights.
17) Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” above shows when it was last revised. Significant changes will be communicated on our website and, where appropriate, by email.
18) Contact us
Data Controller: Nyama Problemi EOOD (Bulgarian Property Services)
Address: 23 Vaptsarov St., Palamartsa 7850, Bulgaria
Email (privacy): john@bulgarianpropertyservices.com
General: sales@bg.house